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Delivery Information

Delivery Policy

Standard delivery fee is $15.00 Cut-off for Same Day Delviery is 11:00 am monday-friday hamilton time. 
Same day delivery is only available within Hamilton.
Fresh Flowers can only be delivered within Hamilton. Preserved flowers can only be couriered within New Zealand.

When we Deliver

Delivery times will depend on your location. Generally, deliveries occur:
  • Monday to Saturday: 8 am – 5 pm (9 pm for residential addresses)
  • Sunday: no deliveries (other than on Valentine’s Day and Mother’s Day)
We do not deliver on public holidays, excluding Valentine’s Day and Mother’s Day.
 
Sometimes there are delays beyond our control. Flat tires, traffic jams, or bad weather can cause delays. If you request a specific time of delivery, we will make every effort (but do not guarantee) to deliver at the requested time.

Delivery Instructions

Our couriers do not call prior to delivery. Please ensure the recipient is home to receive the items.
 
Where the intended recipient is not at the delivery address, our couriers will leave the item in accordance with your instructions or otherwise in a secure location if one is available at the delivery address.
 
If no person is present to accept the flowers at the specified location, our driver would act at his or her discretion based on weather conditions, safety, security, etc.
 
Where a secure location is not available, our couriers will leave a note advising the recipient to contact Esther’s flowers to arrange for redelivery. We may charge you $15.00 for the cost of redelivery, but will seek your authority prior to charging this fee to you.
 
If you provide us with an incorrect delivery address, you must pay $15.00 for the redelivery of your order to the correct address. We may also charge you for the cost of new flowers if we need to replace the original flowers.

High Volume Days

The cutoff and delivery time parameters do not apply to busy floral events, including (but not limited to) Mother’s Day and Valentine’s Day. Please check our website for expected delivery times on those days and make sure to place orders in advance to ensure timely delivery.

Delivery Date

The selected delivery date is the approximate date of arrival. Sometimes logistics, traffic, distance, and weather conditions can cause delays. We cannot guarantee the exact delivery date and specific time.
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