Refunds & Returns

Our business hours are 9am to 3 pm Monday to Friday. 9am-1pm Saturday

 

If you place an order for same day or next-day delivery, it cannot be amended or cancelled.

Please double-check all the information in your order to ensure it is correct.

 

All changes and updates to the order must be done within 1 hour of placing the order.

 

A $10 administration fee may apply for any changes and updates requested after this 1-hour period.

You may cancel your order. Cancellation fees will apply:

 

$25 if cancelled 24 hours after placing your order, 36 hours or more before delivery.

The total cost of the flowers if cancelled 24 hours after placing your order, 36 hours or less before delivery.

Unfortunately, we are unable to cancel or change orders that are already prepared or are with our courier for delivery.

We understand the importance of on-time delivery, fresh flowers, and the happiness that they will bring.

 

If you are unhappy with an experience that you have with us, please email Esthermorrison.flowers@gmail.com with your order number, a photo of the products as delivered, and the nature of your concern. Due to the perishable nature of our products, we only consider complaints regarding quality up to 3 days following the delivery date. Our trained customer care staff will review your information and respond to you within 24–48 hours.

 

We stand by our products. For approved quality issues, we will resend the product, offer a replacement product to value, or provide a store credit to product value. It is not normally policy to refund the price of the product. However, as every customer and gift is individual, solutions will be determined on a case-by-case basis.

Our flowers come fresh from the growers and are always fresh and beautiful. If you received damaged flowers, please send a picture of the received arrangement to Esthermorrison.flowers@gmail.com with the order number in the subject line within 7 days of arrival. We will be happy to resend a new product free of charge.